Refund policy

RETURNS & POLICY

For purchases made other than via www.melbournemadeorganics.com.au, please consult with the retailer where you purchased the product for their returns policy. We only accept returns of products purchased through www.melbournemadeorganics.com.au

Melbourne Made Organics will fully refund or replace any goods purchased if they are found to be faulty or damaged. Please get in touch with us via email, with message and photos of damaged or faulty product.

If you change your mind about the products you have ordered, and decide you no longer wish to use them, your product(s) purchased can be returned to us for a refund or exchange under the following conditions:

Products must be unopened and in the original condition

Products must be sent back within 7 days from original receipt of goods

Your proof of purchase / order information must also be included in the return

Refunds will be processed in the same form that you originally paid for your order as soon as possible upon receipt of the returned products.

The total value of the refund will equal the payment made for the goods purchased, excluding freight and any other relevant fees, including Customs or Import fees, if any.

Please be sure to return your products to the correct address. Read below for the correct return address based on where you received your product order.

 

Online Orders

If you received your order placed via www.melbournemadeorganics.com.au, and wish to return it to us in accordance with the conditions listed above, please send it to:

C/- Melbourne Made Customer Returns

Melbourne Made Organics

U 1609, 50 Albert Road South Melbourne

Victoria, 3205 Australia.